Personal account Sign in and register
Post an ad

Billing support agents

Paphos, Paphos - Agios Theodoros
Posted: 14.01.2025 18:08 Ad ID: 5564211
Translate to: Ελληνικα English Русский Deutsch
Show original

BILLING SUPPORT AGENTS

ENGLISH SPEAKING is a MUST Knowledge of ITALIAN—SLOVAKIAN—CROATIAN is an advantage

Positions available as of January 2025

* Billing Support Agent to join our customer support team. In this role, you will be the first point of contact for our clients, assisting them with payment processing, handling billing inquiries, and managing KYC (Know Your Customer) documentation. This is a fantastic opportunity for someone who is detail-oriented, enjoys helping people, and thrives in a dynamic, customer relating environment.

* Job Description: As a Billing Support Agent, you will provide essential support to our clients by processing payments, addressing billing-related questions, and ensuring that KYC documentation is completed accurately and efficiently. You’ll be a key part of the customer service team, delivering a high standard of service, resolving issues quickly, and ensuring compliance with internal policies and regulatory requirements.

* Key Responsibilities:

- Payment Processing: Assist clients with processing payments for products/services, ensuring that transactions are smooth and error-free.

- Billing Inquiries: Handle customer inquiries related to billing, payment discrepancies, refunds, and account balances via phone, email, and chat.

- KYC Documentation Support: Guide clients through the process of submitting KYC documentation, including verifying identity and other required documents in accordance with company policies.

- Issue Resolution: Troubleshoot and resolve any payment or billing issues, ensuring timely solutions to maintain customer satisfaction.

- Customer Communication: Provide clear, accurate, and timely updates to clients regarding their billing and payment status.

- Compliance & Data Security: Ensure that all client information is handled securely, in line with privacy and regulatory standards.

- Collaboration: Work closely with internal teams (finance, compliance, and customer service) to address issues and ensure a seamless experience for customers.

- Documentation: Keep detailed and accurate records of client interactions, transactions, and KYC submissions.

* Requirements:

- Experience: Previous experience in a customer support or billing role, ideally in a payment processing or financial services environment. Experience with KYC processes is a plus.

- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts clearly to customers.

- Attention to Detail: Highly detail-oriented, especially when verifying KYC documentation and processing payments.

Problem-Solving: Ability to handle customer issues or billing discrepancies professionally and efficiently.

- Tech-Savvy: Familiarity with payment systems, CRM tools, and ticketing platforms. Knowledge of common billing systems is a plus.

- Customer-Focused: Passionate about delivering exceptional customer service and providing a positive experience.

Language Skills: Fluency in English (additional European languages are a bonus).

- Regulatory Knowledge: Understanding of financial regulations and compliance standards, especially in relation to KYC processes (preferred but not required).

* What We Offer:

- Competitive salary and performance-based incentives.

- Flexible working hours and remote work opportunities.

- A collaborative and supportive team environment.

- Opportunities for growth and development within the company.

- Access to ongoing training and career progression opportunities.

- Work with a passionate and motivated team in a fast-paced industry.

Similar ads

  • Full time/part time motorbike delivery driver
    Join one of the biggest delivery team in Cyprus now! At Deliver-Eat we offer the opportunity to ambitious individuals, that strive for results to join our team and make it happen! No need to use your own vehicle or pay the fuel! We will provide both! Now that we have your attention, we are just 1 click away! POSITION/ΘΕΣΗ Full Time/Part Time Motorbike Delivery Driver WHAT WE OFFER / ΤΙ ΠΡΟΣΦΕΡΟΥΜΕ • Competitive contract per transaction and distance • Special days and weather bonus • Flexible working environment • Free staff meal during shift • Career opportunities • Discount card for more than 100 restaurants • Full coverage of social insurance • Full coverage in case of an accident • You are provided with a delivery car or motorbike • A-Z training in all aspects relevant to the position • Uniform REQUIREMENTS/ΑΠΑΡΑΙΤΗΤΑ ΠΡΟΣΟΝΤΑ • Ability to work in scheduled shifts, including weekends and holidays • Driving license for motorbike 125cc • Knowledge of Greek and English language If interested please call or apply through www.delivereat.com.cy
    Patrick, 15.02.2025 10:57, Paphos, Empa
    Jobs » Other jobs
  • Driver for school
    looking for driver to take and return the children to school from Paphos to Limassol on school days.
    Ronit Lazar, 09.02.2025 20:15, Paphos, Tsada
    Jobs » Other jobs
  • Car washer
    Get on the fast track to a more rewarding career with Enterprise / National /Alamo team that is committed to quality, innovation, customer satisfaction and employee development.We are a car rental company that is rapidly expanding and growing and exciting careers and opportunities are made possible. It's a fast-paced, people oriented business. Required:1) Car Washer (Paphos)Qualifications• Basic Command of the English Language• Eligible to work in Cyprus• Must be able to work Full Time - Shifts include weekends, evenings, nights and holidays.
    Enterprise Rent A Car, 04.02.2025 13:33, Paphos, Timi
    Jobs » Other jobs
  • Part time driver
    Driver needed for part time (morning hours) work in Paphos. The driver needs to have up to date license and will work with elderly couple. Car and fuel will be provided. Morning working hours, daily for 2-3 hours (8-11).
    Eleni, 04.02.2025 09:31, Paphos, Paphos - Vasiliko
    Jobs » Other jobs
  • Odigos skivaloforou
    Zitite odigos skivaloforou gia eparxia paphou
    Antreas, 29.01.2025 19:21, Paphos, Paphos - Kato Paphos
    Jobs » Other jobs
  • Call centre operator
    Job Description: We are seeking a Call Centre Operator proficient in Russian and Kazakh languages to assist clients with straightforward online registration procedures. The ideal candidate will possess excellent phone etiquette, empathy, and a helpful demeanour. Key Responsibilities: • Answer incoming calls promptly and professionally. • Guide clients through simple online registration processes. • Maintain accurate records of client interactions. • Provide exceptional customer service with empathy and patience. Requirements: • Fluency in both Russian and Kazakh languages. • Excellent communication and interpersonal skills. • Professional phone manners and presentation. • Ability to work independently and as part of a team. • Prior experience in a call center or customer service role is advantageous. Additional Information: This position is initially for a testing phase, with the potential to transition into a permanent role based on performance. Working hours are negotiable within the specified time frame. Please send your CV
    R2P CAPITAL, 27.01.2025 17:41, Paphos, Paphos - Agios Theodoros
    Jobs » Other jobs
  • Glass company worker
    Nava Trading Ltd is looking for glass workers(windows, glass railings, showers, etc). The candidates must have at least 6 months' experience in working with glass machinery or installations for external jobs.
    Antonis, 20.01.2025 18:57, Paphos, Paphos - Agios Theodoros
    Jobs » Other jobs


  • Salary is negotiable
    Athena Cortez

    Posting since apr, 2022

    Other ads from this seller
    Share
    You need to pass document verification to proceed
    Take a photo of document
    Scan your face by camera
    Pass document verification
    After passing documents verification you will be able to create ads and contact sellers.
    Your document verification is now being processed.
    This usually takes up to 60 minutes.
    After passing documents verification you will be able to create ads and contact sellers.
    Error 400
    Save your searches!
    Push "Save search" button on a search result page
    Check for updates in favorites section
    Add ads to favorites
    Push the star button and this ad will be in your favorites section, where you can easily look at it again!
    This website uses cookies
    We use cookies to improve your experience as a user and our services, analyzing the navigation on the website. Please review our Cookies Policy.