Store manager in kiti

Assistant Restaurant General Manager Job Scope: To assist the RGM in the day to day management and leadership of the team. To supervise shifts to ensure that sales, profitability and standards are maximised and all Company policies and procedures are followed. Proactively coach and support the team at all opportunities. Job Qualifications: Previous experience of managing a diverse workforce Commercial Awareness Understanding of P&L Demonstrates strong Sales Focus Coaching Basic HR knowledge (disciplinary/grievance process) Customer Mania Strong Communication skills, at all levels Core Responsibilities: People: Support RGM with Bench Planning process, effectively managing staffing levels and recruitment ensuring your restaurant is staffed to optimum at all times. Actively utilize recruitment systems and tools in collaboration with HR department Rigorously follow legislative requirements associated with recruitment of employees – statuses Proactively manage and oversee all new joiners through their Induction and in store Training Timetable. Maintain up to date personnel files and training records for all employees using the HRM System. Support your RGM with the Performance Appraisals in line with the company guidelines and timescales. Proactively develop team members and managers, ensuring a robust ‘talent pipeline’ is in place Proactively and consistently manage all in-store Employee Relations issues involving your RGM Drive a high performance culture in store All statutory and company Health, Safety and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary All employees to be fully trained on fire procedures, Health & Safety, Food Hygiene and Security/Robbery procedures Customer: Create a customer focused environment which is appealing to brand’s diverse customer base Manage all customer complaints in line with company policy, escalating issues to RGM and Area Coach, where appropriate. Assist the RGM in rigorous completion of period Action Plans, completing actions in a timely manner. Support and assist the RGM in follow up on any issues arising from Audits internal or external Utilize company tools and reports so that your store consistently provides an excellent level of customer service Develop a strong sales culture in your store, setting team members and managers clear sales targets for every shift. Manage team member incentives and drive regular recognition in store. Profit: Support and assist your RGM in maximizing the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). Support and assist your RGM in the development of a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs. Accurately forecast sales and labour to reflect trends and promotions. Assist the RGM in completing weekly labour schedules to ensure all shifts properly staffed/managed and ensures that labour costs are in-line with budget Complete all shift/daily paperwork and assist the RGM in the completion of the weekly and monthly paperwork Ensure that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported Ensure that the correct volume of product is prepared to meet the level of business and that the product control sheet is accurately maintained Ensure that all cash handling and in-store banking procedures are adhered to at all times Sales: Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales in your restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets. Understand your local competition and assist your RGM in increasing visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business. Support and assist your RGM in Building Know How sharing best practice across area and region. Develop a strong sales culture in your store, setting team members and team leaders clear sales targets for every shift. Manage team member incentives and drive regular recognition in store. Points of sale to be up to date at all times and team trained on all new products enabling them to drive sales. What We Offer: Competitive salary based on market standards A Full paid structured training for the role and duties 25 days of paid annual leave to enjoy your holidays A Free Staff meal per day Your own personal Discount card for 100+ restaurants in the group, so you can enjoy even more with along with your friends and family A Bonus based on your performance Provident Fund Up to 75% of university funding, for your studies in one of the best Universities in Cyprus The opportunity to further develop, sky is the limit! Interested candidates may send their CV All applications will be reviewed and treated with strict confidentiality.

Restaurant General Manager Job Scope: To lead and oversee the management of all aspects of the restaurant business. Through coaching, developing, motivating and engaging all in store employees, create a culture to be proud of. Through ‘we deliver what we promise’ mentality you will ensure the continued growth and success of the brand by developing and communicating a breakthrough strategy which delivers outstanding business results. Job Qualifications: Previous experience of managing a diverse workforce Commercial Awareness Understanding of P&L Demonstrates strong Sales Focus Coaching Basic HR knowledge (disciplinary/grievance process) Customer Mania Strong Communication skills, at all levels People Development Core Responsibilities: People Bench Planning process, effectively managing staffing levels and recruitment ensuring your restaurant is staffed to optimum at all times. Actively utilize recruitment systems and tools in collaboration with the HR department Rigorously follow legislative requirements associated with recruitment of employees – statuses Proactively manage and oversee all new joiners through their Induction and in store Training Timetable. Maintain up to date personnel files and training records for all employees using the HRM System. Conduct and complete robust Performance Appraisals with all managers and employees in line with the company guidelines and timescales. Proactively develop team members and managers, ensuring a robust ‘talent pipeline’ is in place Proactively and consistently manage all in-store Employee Relations issues. Drive a high performance culture in store All statutory and company Health, Safety and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary All employees to be fully trained on fire procedures, Health & Safety, Food Hygiene and Security/Robbery procedures Customer Create a customer focused environment which is appealing to brand’s diverse customer base Manage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate. Fully comply and adhere to RGM Success Routines. Utilize company tools and reports so that your store consistently provides an excellent level of customer service Sales Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales in your restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets. Communicate local marketing activities to optimize potential sales growth. Understand your local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business Develop a strong sales culture in your store, setting team members and managers clear sales targets for every shift. Manage team member incentives and drive regular recognition in store. Profit Maximize the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodically. Accurately forecast sales and labour to reflect trends and promotions. Accurately complete management schedules in advance and submit to Area Coach. Prepare and plan for periodical Balance Score Card review with Area Robustly and regularly review and analyse daily, weekly and monthly paperwork with particular focus on manager’s diary, shift success routines book and food safety management system. All Management folders to be maintained in line with success routines. What We Offer: Competitive salary based on market standards A Full paid structured training for the role and duties 25 days of paid annual leave to enjoy your holidays A Free Staff meal per day Your own personal Discount card for 100+ restaurants in the group, so you can enjoy even more with along with your friends and family A Bonus based on your performance Provident Fund Up to 75% of university funding, for your studies in one of the best Universities in Cyprus The opportunity to further develop, sky is the limit! All applications will be reviewed and treated with strict confidentiality.