Vip account manager
Your Responsibilities:• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive · communication• Generate sales leads• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team sales targets and call handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; · Follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers• Promoting a “Safer Gaming” philosophy.• Staying UpToDate on rules, processes, and licencing needs.• Go above and beyond when engaging customersRequirements:• Fluent in English • Proven customer service experience handling VIP Clients would be considered an advantage but • not a requirement• Strong phone contact handling skills and active listening• Familiarity with CRM systems and practices will be considered as an advantage • Customer orientation and ability to adapt/respond to different types of characters• Excellent communication and presentation skills• Ability to multi-task, prioritize, and manage time effectively• Strong communication/public relations along with active listening skills required. • Customer orientation and the ability to adapt and respond to diverse sorts of characters• Proficiency working on computers and touch typing are required• Ability to perform under pressure • Accountability and conscientiousnessWhat's in it for YOU?• Excellent work environment• Attractive salary package • Monthly and Annual incentive Bonus • Monetary vouchers on Birthdays and other special occasions • Fully equipped kitchen and in-house entertaining space • Options to enroll in Company's medical insurance plan • Possibilities to enroll in Company's pension plan• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.• Casual Dress Code • A chance to advance professionally inside one of the world's largest iGaming organizations
Cosmo Recruitment Cyprus Ltd,
10.05.2024 17:54,
Limassol, Limassol - Agios Nicolaos
Sales »
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